Your support ticket no xxx has been resolved. Please resubmit ticket if problem persists - iSpot Support Team
We have not identified any NETWORK issues. Please check your power and data cables are correctly connected and relog if problem persists.
There is a fibre break at a core upstream node - technicians are en route to break point and will resolve as soon as possible.
Please be patient - our technicians are busy resolving an upstream network issue. Please check again later. - iSpot Support Team
A technician has been assigned to attend to your query and is currently working on it. In most cases he will work remotely.
We are monitoring your line and currently see your FULL subscribed bandwidth going through your link. iSpot Support Team
We are monitoring your line and see your link is ONLINE and data is going through. iSpot Support Team
We are monitoring your line and see your link is online but your internal equipment shows that it is UNPLUGGED or powered off
Your connection has been temporarily affected by a POWER OUTAGE or LOADSHED at an upstream base station. - iSpot Support Team
Service has been RESTORED following recent LOADSHED/POWER OUTAGE at upstream base station. - iSpot Support Team
There is a MAINS POWER FAULT which has exceeded battery backup time at your upstream node. Service will resume once Eskom mains fault is restored.
There is an EXTENDED POWER FAULT OUTAGE at a core upstream node. Base temporarily swapped to backup power. Expect service interruptions until mains restored.
We have reset your link - please check from your end and relog if your problem persists. - iSpot Support Team
Your support ticket no xxx will be attended to during next business day. - iSpot Support Team
To resolve this issue you require a FIXED IP address which is required by certain providers including Netflix, Sony gaming and other providers. NB Cost R39pm.
Please note that your connection has been temporarily suspended pending payment of outstanding amounts on your account. iSpot Support Team
We have reconnected your line. If payment is not received within the next few days account will again be suspended. Reconnection fee will be applied.
We are unable to match your details to any subscribers on our system. Please re-submit ticket including your ACCOUNT REFERENCE No - iSpot Support Team
Please take a look at this link. What is contention... http://www.ispot.co.za/FAQ/#contention
Take a look at this link. Understanding your speed test results... http://www.ispot.co.za/FAQ/#speedtest
Please take a look at this link. What is oversubscribing... http://www.ispot.co.za/FAQ/#oversubscribing
Take a look at this link. Resetting your CPE... http://www.ispot.co.za/FAQ/#cpe
Take a look at this link. Why does my connection go off at midnight... http://www.ispot.co.za/FAQ/#midnight
Why does my video stream buffer... http://www.ispot.co.za/FAQ/#streaming
Openserve Acceptable Use Policy... http://www.ispot.co.za/FAQ/#AUP
How to change the WiFi name and password on my Tenda router... https://www.tendacn.com/za/faq/2766.html
How loadshedding affects my connection... http://www.ispot.co.za/FAQ/#loadshedding
